The PowerBase 2, SnapMount 3, PowerPack Mini will only work with the new SnapMag Cases - the reason we released these new products is that we have upgraded the magnetic material making it 3x stronger than the previous version. So the new products will not be compatible with the old products.
If you have either:
- an older PowerBase or SnapMount and have bought the new SnapMag case
- a SnapCase and have bought a PowerBase 2, SnapMount 3 or PowerPack Mini
Please email help@snapwireless.com.au and we can offer a solution for you.