Frequently Asked Questions

• What if my phone/magnet gets warm? Is this normal?

  Yes, it is normal for your phone or the charger to get warm whilst charging however should not get to the point where either are too hot to touch. This may be caused by one of the below reasons: Your phone is not being placed in the exact position that it needs to be, this is important as the p...

• What is the PowerBase 2 and how does it work?

  The PowerBase 2 is the ultimate wireless charging station, capable of charging up to 3 devices at the same time. Featuring a unique 5-coil wireless design, it allows for simple wide-area charging. Built with the highest grade of raw materials, the PowerBase will give you a single place to charge ...

• What is the PowerPack and how does it work?

  Say Hello to the PowerPack, the portable charger you have always wished for. Packed with 10,000mAh of juice, the PowerPack can recharge your battery hungry devices up to 4 times. Built with simplicity in mind, there is no need to bring with you any additional cables. The PowerPack can charge you...

• What is the PowerPack Mini and how does it work?

  PowerPack Mini is the ultimate portable charger, perfect for on the go no matter where life takes you. A truly wireless portable charger with built-in precision magnetic alignment, this will be your phone’s new best friend. Equipped with 15W Qi wireless and USB-C PD 18W, this little pocket rocket...

• What is the SnapMount 3 and how does it work?

  The SnapMount 3 is our vision of what a car mount should be. Simple to use, stylish and most importantly, functional with the latest that technology has to offer. The SnapMount is easy to install, offers custom viewing angles and lets you easily switch between portrait and landscape viewing for y...

• Will my old SnapWireless products work with the new products?

  The PowerBase 2, SnapMount 3, PowerPack Mini will only work with the new SnapMag Cases - the reason we released these new products is that we have upgraded the magnetic material making it 3x stronger than the previous version. So the new products will not be compatible with the old products. If ...

• Will my phone be compatible with wireless charging and your products?

  All phones that are Qi wireless charging enabled will be compatible with all our Qi wireless chargers. If your device shows that it is Qi wireless compatible, then it will work with your range. On each product page, we have listed a compatibility section with a full list of devices that are compa...