Can I use my own phone case with the SnapMount?
So the short answer is Yes! We have designed the SnapMount to be as simplistic as possible and to be compatible with as many types of phones and cases as possible.
However, we do not suggest you use the SnapMount with really thick cases or heavy cases. Cases such as wallet style flip cases that...
Can the SnapMount charge through a phone case?
Yes, almost any case is fine. The charging distance is 8mm, so if you are using your own case make sure it is not extremely thick, or for example have a credit card or metal plate directly on the back as this will affect the wireless charging. If you are not sure, please check out our custom desi...
Do I need to purchase your phone case? How will it help me?
Our case is only required IF you have the following phones: iPhone 6/7, iPhone 6s/7Plus model. These phones do not have Qi wireless charging, and therefore our case gives your phone this capability.
If you have a phone model that is available in our SnapCase Mag range, then the option is yours ...
How does the SnapMount work exactly?
The SnapMount is our vision of what a car mount should be. Simple to use, stylish and most importantly, functional with the latest that technology has to offer. The SnapMount is easy to install, offers custom viewing angles and can easily switch between portrait and landscape viewing for your pho...
How long does it take to charge my phone?
This question is hard to answer because it depends on a lot of factors such as what phone model is being charged, if a quick charge adapter is being used, how old or new the phone itself is, whether the phone is in use at all during charging and even the position of the phone on the charger. Wire...
I don’t want to put the mount onto my air vents, is there another option?
No problems! Our SnapMount includes an extra adhesive dash piece attachment inside the box. You can attach this to any flat surface in your car, such as your dash. This also allows the mount to be attached to a desk, for example at an office desk even.
My phone is constantly stopping and starting charging, is it faulty?
The main reason for this is is usually because the charger is set up incorrectly and it is not receiving enough power. The SnapMount requires a minimum of 5V/2A. Please ensure you are using our included Quick charge 3.0 car adapter. Usually, USB ports in a car will not give the required power out...
What phones are compatible?
Our chargers are all wireless chargers and use Qi wireless technology. It is compatible with any phone is Qi wireless-enabled, typically most of the latest flagship phones. Below is the compatibility list at the time of writing.
Apple: iPhone 11, 11 Pro, 11 Pro Max, X/Xs/Xr/Xs max, 8, 8Plus
Why is my phone falling off? The magnetic hold is weak?
The main reason why your phone is falling off or not staying on/connected to the SnapMount is that you do not have the magnetic ring applied. Please make sure you are using the magnetic ring that is included in the box. The magnetic ring needs to be stuck onto either your phone or phone case. The...
Why is my phone not charging?
There can be many reasons why the SnapMount is not charging. Firstly make sure you have a compatible phone, you can check the compatibility section here or under the compatibility section on the product page.
Secondly, make sure you have it all plugged in correctly as per the instructions, make...
Will the magnets damage my phone?
Our product is designed with safety in front of mind. We all use our phones daily, they are our babies and most are quite expensive! The last thing we wanted to do was damage these products. Our rare-earth magnets have a rating of N50, the perfect strength to not interfere with wireless charging ...