PowerBase 2

  • Can I use my Apple 20W PD plug?

    Unfortunately, Apple has built a technology into their new 20W chargers that make the PowerBase 2 incompatible with their Fast Charge Plug. Please make sure you include our 18W Quick Charge plug with your PowerBase 2 purchase.

  • Can I use the PowerBase 2 with my own phone case?

    Yes, almost any case can be used with the PowerBase 2, as long as it is not extremely thick such as credit card wallet phone cases, cases with a magnetic plate or pop sockets. For the best experience, we suggest to use our SnapMag cases as the case has a built in magnetic ring that will align wi...

  • Can the PowerBase 2 charge Samsung phones or Samsung smart watches?

    Yes, the PowerBase 2 is compatible with Samsung devices as well and can charge compatible Samsung smartwatches. Please find the PowerBase 2 for Samsung here. The PowerBase 2 can also charge any Qi wireless enabled device so make sure to check the full compatibility list on the product page. It ca...

  • Does it charge a fitbit, garmin or other smart watch?

    No, unfortunately, the cut outs in the watch stand for the PowerBase 2 will only fit the Apple Watch and the latest Samsung Galaxy round watch chargers. If your watch charger is USB A, then it will still plug in to the PowerBase 2 however it will not fit into the watch stand or sit nicely in the ...

  • Does it support the new iPhone 12/13 and MagSafe?

    Yes, the new PowerBase 2 is compatible with MagSafe and can hold magnetically even without a phone case. However, the PowerBase 2 does not support MagSafe 15W charging. Apple iPhone 12/13 will still be limited to 7.5W charging. For the best experience, please make sure you are using our SnapMag c...

  • Does the PowerBase 2 come with an Apple Watch Charger?

    An Apple Watch charger is not included with the PowerBase 2. We have designed the PowerBase 2 so that you plug in your original Apple Watch charger into the PowerBase 2 and feed it through into the watch stand. By designing the PowerBase 2 like this, we are able to pass on the savings and make th...

  • My AirPods are not charging. Is it faulty?

    The following AirPods are compatible and able to charge on the PowerBase 2: AirPods Pro, AirPods 2 Wireless Charging edition Your AirPods will need to have a MagSafe Charging Case or a Wireless Charging Case to be compatible and they also must have a light on the front of the case also, this in...

  • My phone isn't charging properly on the PowerBase 2. Is it faulty?

    Here are some troubleshooting steps to help if your phone may not be charging on the PowerBase 2: - Update your phone to the latest software - Turn your phone on and off - Reboot your phone (Before doing this make sure you have backed up your phone) - Disable "Optimized Battery Charging" (Open S...

  • My watch is not charging on the PowerBase 2 and I have set it up correct. Is it faulty?

    If you finish setting up the PowerBase 2 and find that your smart watch is not receiving any power and not charging at all, it is very likely that you are using the incorrect plug to power the PowerBase 2. The PowerBase requires at least 9V 2A of input which is 18W to charge the watch and other ...

  • What is the quick charge plug option, do I need it?

    When adding the PowerBase 2 to your cart, you will see the options to purchase with or without the 'Quick Charge Plug". The Quick Charge plug is a higher output wall plug that can deliver 18W output. This plug is required in order to be able to give the PowerBase 2 the minimum power input it need...