Can I use the PowerBase with my own phone case?
Yes, almost any case is fine. The charging distance is 5mm, so if you are using your own case make sure it is not extremely thick or has anything directly blocking the middle of the phone such as a credit card or metal plate directly on the back, as this will affect the wireless charging. If you ...
Can the PowerBase charge Samsung phones or Samsung smart watches?
Yes, the PowerBase is compatible with Samsung devices as well and can charge compatible Samsung smart watches. When purchasing the PowerBase for Samsung watches, make sure you select the Samsung watch stand. The Samsung watch stand will suit Samsung Galaxy Watch 3, Samsung Galaxy Active Watch 2 &...
Does it charge a fitbit, garmin or other smart watch?
No, unfortunately, the cut outs for the PowerBase and watch stand will only fit the Apple Watch and the latest galaxy watch chargers. If your watch charger is USB, then it will still plug in however it will not have anywhere to slot into so you may need to do some DIY!
Does the PowerBase come with an Apple Watch Charger?
An Apple Watch charger is not included with the PowerBase. We have designed the PowerBase so that you plug in your original Apple Watch charger into the PowerBase and feed it through into the stand. By designing the PowerBase like this, we are able to pass on the savings and make the PowerBase mo...
My phone has stopped charging overnight, is it faulty?
If you find your phone has stopped charging throughout the night, this could be due to a few reasons. Depending on the surface of your phone, it could move position if the phone vibrates or is touched slightly. If you find this happening often please contact us for additional troubleshooting supp...
My watch is not charging on the PowerBase and I have set it up correct. Is it faulty?
If you finish setting up the PowerBase and find that your smart watch is not receiving any power and not charging at all, it is very likely that you are using the incorrect plug.
The PowerBase requires at least 9V 2A of input which is 18W to charge the watch and other devices. You need a QC USB...
What is the quick charge plug option, do I need it?
When adding your PowerBase to your cart, you will see the options to purchase with or without the 'Wall Charger Plug". The Quick Charge plug is a higher output wall plug that can deliver 18W output. This plug is required in order to be able to give the PowerBase the minimum power input it needs t...