What is your returns policy?

Within 14 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received.

To be eligible, you must contact us about the return request within 14 days of the purchase date. Once 14 days have passed, we may reject the refund/exchange. If the packaging, product or accessories are damaged, we will not accept the return. To initiate your return please email us at help@snapwireless.com.au.

SnapWireless does not accept returns or refunds on products bought from 3rd party retailers. If your purchase was made from one of our retailers, then the return must be processed in accordance with their returns and refunds policy.

SnapWireless does not accept refunds for incompatibility issues. Please read our compatibility section clearly and make sure your phone is compatible with our wireless chargers.

Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost.