I think my product is faulty, what is your policy?

We strive to provide our customers with excellent quality products, however being the nature of electronics from time to time there may be faults. We offer a full 1-year warranty on all our products.

If you recognize what you believe is a faulty product, please get in contact with us at help@snapwireless.com.au. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement if the warranty claim is made within 12 months of the purchase date.

Once we receive the suspected faulty product, we will assess the item and get back in contact with you within 1-3 working days. after receiving the return. If we deem the product to be faulty under the SnapWireless warranty guidelines we will repair or replace the faulty product and arrange for the product to be shipped back to you free of charge. The turn over time for this process will vary with each individual case, however, we will work hard to make the entire experience hassle free.

If we determine the product to be not covered under the SnapWireless Warranty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.

Please note that some of the following will void the SnapWireless Warranty, but not limited to:

  • Line item ...Damages or faults caused by accidents, abuse, and misuse.

  • Line item ...Damages caused by wear and tear, theft or loss.

  • Line item ...Damages or faults caused by product tampering or use of third-party accessories.

  • Line item ...Use that is not in accordance with the listed instructions on the product packaging.