Do I need a phone case to use the pad?
If your phone is a compatible Qi wireless phone, the case is not necessary. Below is the compatibility list at the time of writing.
Apple: iPhone 8, 8Plus, iPhone X/Xs/Xr/Xs max
Samsung: Samsung Galaxy S9/S9+, S8/S8+ , Note8/9, S6/S7/S7 Edge
Nokia Lumia 920
LG V30, G6, G4
Google Pixel 3/3XL
How fast will it charge?
This question is hard to answer because it depends on a lot of factors such as what phone model is being charged, if a quick charge adapter is being used, how old or new the phone itself is, whether the phone is in use at all during charging and even the position of the phone on the charger. Wire...
My phone is compatible, but can I use my own case?
The short answer is yes! Almost any phone case is ok with the charging pads. The only thing you need to make sure is that the case is not too thick. The weight does not matter, but if it is too thick or there is something blocking the back of the phone such as a credit card or metal plate, it wil...
What is the difference between the SnapBase and the ChargeMat?
They are essentially the exact same functionality wise. They are both wireless charging pads, designed to be used at home or office. Both of the charging pads have 10W fast charging speeds and both are built with USB type-C input. The only difference is the look and feel. The SnapBase is a soft t...
Why is it charging slow? It’s stopping and start charging?
This is most likely due to using a non-fast charging wall plug. Please make sure you are using a quick charge plug or at least a wall plug that can support 2.4A wall plug. For example, standard Apple wall plugs are not powerful enough as they only support 5V 1A. If you are not sure, please have a...