Help Centre

• Can I cancel/change my order? I made a mistake!
• Do you have any discount codes? Can I have a discount?
• How can I get an invoice?
• I have an order enquiry/Where is my order?
• What payment methods do you accept?
• Where do I enter the coupon code?

• I am overseas, will I be charged duties/VAT?
• Where do you ship to? How much is it? How long does it take?

• How fast will it charge?
• My phone is compatible, but can I use my own case?
• What is the difference between the SnapBase and the ChargeMat?
• Why is it charging slow? It’s stopping and start charging?

• Can I use my own phone case with the SnapMount?
• Does it support the new iPhone 12/13 and MagSafe?
• Do I need to purchase your phone SnapMag case? How will it help me?
• How does the SnapMount 3 work exactly?
• How long does it take to charge my phone?
• I don’t want to put the mount onto my air vents, is there another option?
• My phone is constantly stopping and starting charging, is it faulty?

See all articles in SnapMount 3 →

• How many times will this charge my phone?
• What phones are compatible? Is this for all devices or only newer phones?

• Can I still use other Qi wireless chargers?
• Does it support the new iPhone 12 and MagSafe?
• Does the case protect my phone at all?
• How does this work for my Samsung device, it doesn’t have MagSafe?

• Is any included? Do I need to buy extra ones?
• It won’t stick on?
• Why do I need these? Do I need these?
• Will it damage my phone?

• Can I purchase SnapWireless products in store?
• Contact for sales?

• I think my product is faulty, what is your policy?
• What is your return policy?

• Why is my cart price different to bundle price shown on the website?

• What if my phone/magnet gets warm? Is this normal?
• What is the PowerBase 2 and how does it work?
• What is the PowerPack and how does it work?
• What is the PowerPack Mini and how does it work?
• What is the SnapMount 3 and how does it work?
• Will my old SnapWireless products work with the new products?
• Will my phone be compatible with wireless charging and your products?

• I am from the US, do you have a US website where you ship locally?
• I have seen another website selling this for half the price, is this the same product?

• Can I use my Apple 20W PD plug?
• Can I use the PowerBase 2 with my own phone case?
• Can the PowerBase 2 charge Samsung phones or Samsung smart watches?
• Does it charge a fitbit, garmin or other smart watch?
• Does it support the new iPhone 12/13 and MagSafe?
• Does the PowerBase 2 come with an Apple Watch Charger?
• My AirPods are not charging. Is it faulty?

See all articles in PowerBase 2 →

• Can I use my own phone case with the PowerDuo?
• Do I need to purchase your SnapMag case for my phone? Will it help me?
• How long does it take to charge my phone?
• What phones are supported and does it support MagSafe?
• Will I be able to charge both my phone and wireless earphones when the charger is connected to my computer's USB-C port?

• Does it really charge 50% in 30 minutes?
• Does it support the new iPhone 12/13 and MagSafe?
• Will it charge my iPhone 11 or older iPhone model?
• Will the PowerPack Mini work with a phone case?

• How can I become a SnapWireless ambassador?

• 60 Day Returns Policy

• I prefer to watch videos, do you have any instructional ones?

• I want to stock your products in my store, who do I contact for wholesale/distribution opportunities?
• I would like to give my staff your products as gifts, do you offer corporate gifting?