My AirPods are not charging. Is it faulty?

The following AirPods are compatible and able to charge on the PowerBase 2:

AirPods Pro, AirPods 2 Wireless Charging edition

Your AirPods will need to have a MagSafe Charging Case or a Wireless Charging Case to be compatible and they also must have a light on the front of the case also, this indicates that the case is charging. , you can check this at the links below:
https://support.apple.com/en-au/HT207012
https://support.apple.com/en-au/HT209580

If you have the correct case and your AirPods are still not charging please make sure you are using our 18W Quick Charge plug to power the PowerBase 2.

If you are still having trouble please feel free to get in contact so we can troubleshoot this further.

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